Frequently asked questions

Absolutely! Epic has always offered a 100% satisfaction guarantee. You have 45 days to return your loupes for any reason! However, if you have any concerns, we can usually fix them for you. Most times you don’t even have to ship them back (after all, who wants to be without their loupes). Just call or email us and we’ll be happy to help.

Simply put it is the distance between your pupils. It is really important for having loupes that fit you correctly. The industry standard is to measure pupillary distance in millimeters (Epic measures to 1/100th of a millimeter!). Epic is currently the FIRST and ONLY company, that we know of, that lets you get your pupillary distance without need to talk to a sales rep. BTW, our service reps are trained on how to not be pushy, just helpful.

After your order is placed, you will be emailed a brief video (55 seconds to be exact!). It instructs you on how to take a simple ‘selfie’ picture. Just send us the picture and we’ll send you your powerful, custom loupes!

Yes, Epic places a high value on education and knows that you’re paying a lot for your schooling. We offer additional discounts for our student customers (hope you don’t mind not having to take out as many student loans!). Epic Loupes will give you the confidence that you need to succeed in your educational endeavors!

Yes, the EPIC LED light has a universal mount for adding it to all types of loupes.

Epic has been in business since 2008. We’ve heard that most businesses fail in the first five years. We thought that our first five years were so fun and exciting that we decided to keep growing! We plan on being around forever. We are in it for the long haul to help all of our doctors, dentists, surgeons and students get the highest quality loupes for their career!

Well, we can’t speak for them, but we know that at trade shows they aren’t too happy! We offer some of the same designer eyewear, with the best magnification, the Epic LED light and a fantastic warranty. Not to mention that our manufacturing times are much faster than those big guys. What’s not to love; unless you’re the competition! Oh, yeah… we almost forgot. Some of the other loupes’ companies have offered to buy us out but we decided medical professionals need to have as many high-quality, service-oriented providers in their corner as possible.

Your loupes are made in Boise Idaho, USA. We use components from the finest suppliers all over the world! Some of our suppliers are from the USA, Europe and Asia. We sell loupes to providers all over the globe, why shouldn’t we support the economies of many nations? Even though your Epic Loupes are assembled in Idaho, no potatoes are used in their production.

Although loupes only focus on one spot, there is depth that comes before and after this focal spot that provides you with a useful amount of clear, crisp magnification. This is depth of field. If you get too close or too far from the focal point, focus will diminish.

Epic Loupes are a critical part of your career. We know that the greatest good that we do in the world is helping medical professionals practice competently and free of pain. At Epic we are medical professionals who know that having an easy, pain-free practice is better than a difficult, painful practice. Your Epic Loupes will reduce muscle and skeletal strain by helping to ensure proper ergonomics. You will be able to practice longer and have an extended career by maintaining excellent postural form. Your Epic Loupes will aid in reducing eye strain. Most practitioners who use loupes use them for many hours a day. This can lead to eye fatigue and eye strain. Epic’s crisp, clear magnifiers allow you to see the brightest, sharpest image possible. Your Epic LED Headlight makes it possible to see otherwise dark areas that you are working on. Many providers find the light to be just as vital as the loupes to their practice.

Yes, they are EPIC!

Epic Loupes knows that we are the beneficiary of the trust of our customers. We recognize that our good fortune is a blessing. As such we place an emphasis on giving back as a company. In addition to creating a fun, dynamic work environment we also foster an atmosphere of sharing our blessings with others. Sometimes that means organizing company service projects to help the elderly, cancer patients or others in need, Epic focuses on spreading the generosity that our customers share with us. We partner with several relief and charitable organizations including Friends of Children Everywhere (foce.org). If you’re looking for a way to give back too, please contact us or F.O.C.E. directly

Epic Loupes is in the process of developing the Epic Scholar Award. This is one of the many ways that we give back to one of our most valued types of clients: Students!

Epic was started by dental professionals that were frustrated with being overcharged by suppliers. If you’ve ever felt the same way, we understand your pain! We offer the highest quality product at the lowest possible price. Don’t you wish all your suppliers did the same?

Loupes only focus at one specific distance (sounds like a bummer, but it’s not that bad, after all that’s what helps you maintain correct ergonomics) This distance is the working distance.

This is the distance that you can see (left-to-right) while looking through your loupes. As magnification increases, field of view will decrease. EPIC LOUPES boasts some of the best fields in the industry!